ServiceNow’s acquisition of data.world will add a cataloging and governance layer on all the company does with agentic AI, ServiceNow executive Gaurav Rewari tells CRN.

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...

Coupang's strategy drives e-commerce dominance in Korea through speed, reliability, and ecosystem growth. Click to read more ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Global coffee giant Starbucks (NASDAQ:SBUX) is finding itself in unfamiliar territory. With over 40,000 stores worldwide, it ...

TIM's management has missed its guidance targets countless times in recent years, so we remain cautious. On top of a more than EUR 4 billion cash cushion after the divestment of its fixed network, TIM ...

Evergreen Services Group has acquired Sterling Technology Solutions and includes a leadership transition with Solei Dyment ...

TikTok user @broskisavageg30 not only owns a Mercedes-Benz but also a BMW. He posted a video saying he waited nearly 40 minutes in the dealership, making eye contact with multiple sales associates in ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Dial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...