UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity Elsie’s Story ...

Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60% of employees say a hybrid work model is their ideal work arrangement, only three in ten (30%) ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...