Memphis may have the best drinking water in the nation, but Thursday, Memphis Light Gas and Water’s customer service for the water division ranks as the worst among mid-sized utilities in the South.

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Brightspeed is working to address customer complaints about unreliable landline service by installing new fiber optic lines across the region.

Big for-profit utilities invest more in natural gas pipelines and infrastructure on a yearly basis than the total cost of ...

Coupang's strategy drives e-commerce dominance in Korea through speed, reliability, and ecosystem growth. Click to read more ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Global coffee giant Starbucks (NASDAQ:SBUX) is finding itself in unfamiliar territory. With over 40,000 stores worldwide, it ...

TIM's management has missed its guidance targets countless times in recent years, so we remain cautious. On top of a more than EUR 4 billion cash cushion after the divestment of its fixed network, TIM ...

Evergreen Services Group has acquired Sterling Technology Solutions and includes a leadership transition with Solei Dyment ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...