Creatio unveiled a new CRM paradigm that puts a prompt entry box front and center, allowing the user to simply type in what they need.

As firms seek to drive business development, client engagement and revenue growth, customer relationship management needs to ...

Advancements in ServiceNow data solutions break down barriers among data sources for more connected AI agents ...

AI is not a replacement for the human-driven skills that power successful sales strategies but rather an enhancement.

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

Microsoft has announced the launch of two new artificial intelligence (AI) sales agents for Microsoft 365 Copilot. These ...

One of the key areas in which AI will drive transformation is in our area of expertise - Business Support Systems (BSS).

Salesforce's new Agentforce 2dx enables AI agents to work autonomously across enterprise systems without human prompting, ...

Salesforce (CRM) is retreating 2.5% after the tech giant provided lower-than-expected 2025 revenue guidance and sparked ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...