But it’s not just regulatory bodies cracking down on shoddy customer service. United Airlines was recently dragged through the mud after this revenge song about the airline’s questionable customer ...

Energy regulator Ofgem said on Friday it would fine EDF Energy <EDF.PA> 2 million pounds for being too slow in connecting new customers to its electricity networks.

EDF Energy, one of Europe's leading energy suppliers, has selected and is deploying Verint's ULTRA solution to enhance the customer service it provides across its six contact centers in the UK. EDF ...